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About us: At Verde & Shine, we take pride in the art of cleaning — carried out with precision, integrity, and care.
International in outlook yet rooted in London, we currently serve select postcodes where quality is truly appreciated.
We hold a simple belief: there is no such thing as a price that’s too high, only value that’s too low.
Our inspiration and aim is Claridge’s-level service, our ethos trust and respect.
From start to finish, we ensure your experience runs seamlessly, discreetly, and to the highest possible standard.
Because time is your greatest luxury — and we exist to give it back to you.
Our millennial Founder, Elisa, brings a background in law and psychology, blending intellect with empathy to create a culture
where professionalism and respect come first.
Each Cleaning Associate is personally selected by Elisa and collectively they bring over a decade of combined residential and commercial cleaning and housekeeping experience.
We stand firmly against any form of worker exploitation.
Our Associates are compensated well above industry averages — because the people who do the hard work
deserve recognition and reward. When they feel valued, it shows in every immaculate detail of their work.
We are not a volume-driven business; we are a values-driven one.
Value, to us, is reflected in trust, excellence, and peace of mind.
Terms & Conditions
Cancelling your booking:
You can cancel your booking at least 48 hours before the scheduled start time at no charge and will receive a full refund within five working days of the cancellation.
If you have an account, you can cancel directly through your profile. For guest or one-off bookings, please email verdeandshinelondon@gmail.com to request cancellation,
or cancel via 'Contact us'.
Bookings cancelled between 24 and 48 hours before the scheduled service start time will incur a 50% charge, with the remaining 50% of the total booking fee refunded to the original payment card within five working days.
Cancellations made less than 24 hours before the confirmed start time are non-refundable, except in exceptional circumstances (e.g. emergencies or events beyond anyone’s control). In such cases, please contact us by email as soon as possible. An additional £10 late cancellation fee will also be applied to the original payment card if you cancel
the booking with less than 24 hours’ notice. Please note that different cancellation policy applies to any purchased plans, e.g. 'V&S Signature Care - Recurring Cleaning'.
Rescheduling your booking:
You may reschedule your booking up to 24 hours before the confirmed start time at no cost (except 'Immediate Shine' last-minute bookings).
If you wish to reschedule less than 24 hours before the start time, 50% of the total cost will be added to your final booking fee.
Payments:
All payments must be made in full at the time of booking unless the “pay in person” cash option has been selected. Please note that we do not currently accept
in-person card payments, though we aim to introduce this option soon.
If you choose the “pay in person” option, the Site will still require your card details to secure the booking. No charges will be made to your card unless the booking is cancelled without sufficient notice or if the allocated (Cleaning) Associate/Service Provider is unable to access the property to carry out the service at the confirmed booking time.
All prices include applicable taxes unless otherwise stated.
Service quality and access:
Please ensure access to the property or space at the agreed time. If our team cannot access the location within 10 minutes of service start time, the booking may be treated
as a late cancellation and the additional £10 fee will be applied to the original payment card.
We always aim to deliver high-quality service but cannot be held liable for delays caused by events beyond our control (e.g. severe transport issues, extreme weather,
or emergencies).
Liability:
Verde & Shine is not responsible for loss or damage to items that are fragile, not securely stored, or not disclosed prior to the service. Our liability for any proven loss or damage is limited to the total amount paid for the affected booking.
Policy updates:
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our Site, and continued
use of our services indicates acceptance of any changes. For full Ts&Cs, please click HERE.
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Privacy Policy
We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
Any information you provide will be used solely for the purposes stated and handled securely.
We will never sell, rent, or share your personal data with third parties for marketing or commercial gain.
We only collect and process data that is necessary, and you have the right to access, amend, or request deletion of your personal information at any time in line with current UK data protection laws. For further information on our privacy policy, please click HERE.
By using our platform, you consent to this Privacy Policy and the responsible handling of your data in accordance with the UK GDPR,
the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
Our Policy on Modern Slavery
We are firmly committed to upholding human rights, preventing modern slavery, and ensuring fair and ethical treatment for all individuals within our business and supply chains. We have zero tolerance for any form of forced labour, slavery, or human trafficking.
To safeguard against exploitation, we carry out thorough checks on all employees and workers, including right-to-work verification, and maintain clear reporting channels for any concerns. Our commitment is communicated to every team member through training and policy awareness from the outset of their employment.
We expect all our suppliers and partners to share these values and comply with our ethical standards, ensuring their operations remain free from exploitation. We regularly review and monitor compliance to maintain transparency and integrity across our supply chain.
This statement is made in accordance with section 54 of the Modern Slavery Act 2015 and reflects our ongoing dedication to eradicating modern slavery in all its forms.
Our locations:
Central London
City of London
Bayswater
Belgravia
Bloomsbury
Chelsea
Kensington
Knightsbridge
Mayfair
Maida Vale
Notting Hill
Lambeth
Little Venice
St John's Wood
Holland Park
Hammersmith & Fulham
Wandsworth & Battersea
Canary Wharf
Chiswick
Shoreditch
Queensway