Privacy Policy | Verde & Shine London

EFFECTIVE DATE: 1ST OCTOBER 2025

At Verde & Shine, your privacy and trust come first. We only collect the information we need to deliver our services with care, manage your bookings, and enhance your experience. We never sell your data, and we only share it where essential to provide our services or meet legal obligations.

How We Use Your Personal Data

At Verde & Shine, we value your privacy as highly as the trust you place in us to care for your home and lifestyle. We are committed to handling your personal data responsibly, transparently, and only when it is necessary to deliver the exceptional service experience you expect.

We only use your information when the law allows us to. The table below explains how we use your personal data, the type of data we collect, and the legal basis for doing so.

Purpose:

1. To confirm and manage your cleaning or lifestyle service bookings

Personal Data: Identity Data, Contact Data, Booking Data, Service Preferences, Financial Data, Transaction Data
Legal Basis: Contract – necessary to perform our contract with you.

2. To provide cleaning, home care, and lifestyle services you have requested

Personal Data: Identity Data, Contact Data, Service Data, Booking Data
Legal Basis: Contract – necessary to perform our contract with you.

3. To personalise your Verde & Shine experience, ensuring services meet your preferences and standards

Personal Data: Identity Data, Contact Data, Service Data, Profile Data
Legal Basis: Legitimate Interests – necessary to provide you with tailored, high-quality experiences.

4. To respond to your enquiries or requests

Personal Data: Identity Data, Contact Data, Communication History
Legal Basis: Legitimate Interests – necessary to respond to and honour your requests.

5. To send you service updates, appointment reminders, or follow-up information related to your bookings

Personal Data: Contact Data, Booking Data
Legal Basis: Legitimate Interests – necessary to keep you informed about your bookings.

6. To send you marketing communications about new services, seasonal offers, or updates

Personal Data: Contact Data, Marketing Data
Legal Basis: Consent – only where you have given us permission to do so.

7. To process payments and maintain financial records

Personal Data: Identity Data, Contact Data, Financial Data, Transaction Data
Legal Basis: Contract – necessary to perform our agreement and comply with legal obligations.

8. To manage your communication preferences

Personal Data: Contact Data, Marketing Data, Profile Data
Legal Basis: Legitimate Interests – necessary to ensure we respect your communication choices.

9. To maintain accurate internal records

Personal Data: Identity Data, Contact Data, Service Data
Legal Basis: Legitimate Interests – necessary to keep accurate records and comply with regulatory requirements.

10. To improve our services and overall client experience

Personal Data: Usage Data, Feedback Data, Profile Data
Legal Basis: Legitimate Interests – necessary to analyse feedback and enhance service quality.

11. To ensure health, safety, and security of our staff and clients

Personal Data: Identity Data, Visit Records
Legal Basis: Legitimate Interests – necessary to maintain a safe environment.

12. To respond to emergencies or incidents at client locations

Personal Data: Identity Data, Contact Data
Legal Basis: Vital Interests – necessary to protect the health and safety of individuals.

We do not sell your personal information to third parties.
We only share data when it is essential to deliver our services, improve your experience, or comply with legal and regulatory obligations.

Your trust is central to everything we do — and we handle your information with the same care and discretion that defines every Verde & Shine service.

Shall we book?