FAQ | Contact Us | Verde & Shine London

Yes, we have full public liability insurance.
Yes, a few.

The Cleaning Associate will not perform deep or specialised cleaning on any antique, delicate or valuable items, unless a Bespoke Service has been requested and agreed upon.

Windows will be cleaned only on the inside, when window cleaning has been agreed upon.

Balconies can be cleaned on request.
Yes, if selected in the Booking Form & the booking time allows.

For example, 1-2hr booking will likely only afford placing the clothes in the machine & choosing the right cycle, for you to then empty later.

During minimum of 3h booking wash, fold & some ironing can be done, being mindful of the available time & the volume of laundry.
At Verde & Shine, we use premium cleaning products that are fragrance-free or delicately fragranced, antibacterial, and environmentally conscious — many of which are also vegan and cruelty-free. Our standard product selection is free from ammonia, chlorine, bleach, silicones, parabens, and phosphates, making it a gentle yet effective choice for homes with children, pets, and individuals with allergies, asthma, or sensitive skin. Wherever possible, we source reputable British brands, including Delphis, and we also incorporate select, trusted vegan and cruelty-free products crafted in Denmark for kitchen and surface care.
We take a considered approach to both performance and sustainability. While our everyday products prioritise eco-safe formulations, certain situations call for more targeted solutions — such as the effective removal of stubborn limescale in bathrooms. Even then, we favour Delphis Eco Limescale Remover, from the Delphis ecological cleaning range, formulated without harsh chemicals.

Should you prefer, we are happy to use products provided at your residence. This option can be selected on the Booking Form prior to confirming payment.

To complete your service, we offer a carefully selected, luxurious room scent, delicately applied to chosen areas of your space to create the feeling of a five-star hotel experience for you and your guests. We are always mindful of sensitivities, allergies and personal preferences, and this option can be easily declined on the Booking Form.
On the Booking Form, you may select either ‘Products at our residence’ or

‘V&S Products.’ Our Associates use eco-safe, premium-quality products from trusted brands, ensuring

the highest standard of care for your home or space. We are happy to source specific products on request to suit your preferences.

Please note that we do not transport bulky items unless pre-agreed for a bespoke assignment.
Bank transfers or cash.

Accepted payment cards are:
Visa, Visa Electron, Mastercard, Maestro, American Express,
China UnionPay, JCB, Diners Club, and Discover.

Cash payments must be handed to the Cleaning Associate at the start of the assignment.

Please hand over the payment or leave it in a discreet envelope in a specified place. Should you wish to pay in person, the website still requires your card details to secure the booking —

this is in the event that you decide to cancel or reschedule outside of the permitted timeframe.

Please note that we do not currently accept in-person card payments.
V&S currently serves select homes and residents across Zones 1–3,

focusing on London’s most refined and well-connected areas, including:

Central London, City of London, Kensington & Chelsea, Bayswater, Belgravia, Bloomsbury,

Holland Park, Knightsbridge, Mayfair, Maida Vale, Notting Hill,

St John's Wood, Hammersmith & Fulham, Wandsworth & Battersea,

Canary Wharf, Chiswick, Shoreditch, and Queensway.

If your location borders one of these areas, please contact us —

we may still be able to accommodate you.
Yes, for as long as you leave the keys with the Cleaning Associate prior or your concierge or contact.
Yes, the same allocated Cleaning Associate will attend if you choose to book with us regularly or purchase one of our plans.
We select Cleaning Associates who demonstrate impeccable professionalism, attention to detail, and

pride in their craft.

Our millennial Founder, Elisa, with a background in law and psychology, personally interviews every candidate and carefully verifies their ID, DBS, proof of address, and right to work.

The foundation of our quality lies in mutual trust, respect, and a shared commitment to delivering

an exceptional, refined service experience every time.
Email us at verdeandshinelondon@gmail.com or

contact by filling in the contact form below
and we will find the most suitable solution.
Click HERE to view our full guide on selecting a plan, booking your first plan appointment, and managing recurring services.

Yes, we have full public liability insurance.
Yes, a few.

The Cleaning Associate will not perform deep or specialised cleaning on any antique, delicate or valuable items, unless a Bespoke Service has been requested and agreed upon.

Windows will be cleaned only on the inside, when window cleaning has been agreed upon.

Balconies can be cleaned on request.
Yes, if selected in the Booking Form & the booking time allows.

For example, 1-2hr booking will likely only afford placing the clothes in the machine & choosing the right cycle, for you to then empty later.

During minimum of 3h booking wash, fold & some ironing can be done, being mindful of the available time & the volume of laundry.
At Verde & Shine, we use premium cleaning products that are fragrance-free or delicately fragranced, antibacterial, and environmentally conscious — many of which are also vegan and cruelty-free. Our standard product selection is free from ammonia, chlorine, bleach, silicones, parabens, and phosphates, making it a gentle yet effective choice for homes with children, pets, and individuals with allergies, asthma, or sensitive skin. Wherever possible, we source reputable British brands, including Delphis, and we also incorporate select, trusted vegan and cruelty-free products crafted in Denmark for kitchen and surface care.
We take a considered approach to both performance and sustainability. While our everyday products prioritise eco-safe formulations, certain situations call for more targeted solutions — such as the effective removal of stubborn limescale in bathrooms. Even then, we favour Delphis Eco Limescale Remover, from the Delphis ecological cleaning range, formulated without harsh chemicals.

Should you prefer, we are happy to use products provided at your residence. This option can be selected on the Booking Form prior to confirming payment.

To complete your service, we offer a carefully selected, luxurious room scent, delicately applied to chosen areas of your space to create the feeling of a five-star hotel experience for you and your guests. We are always mindful of sensitivities, allergies and personal preferences, and this option can be easily declined on the Booking Form.
On the Booking Form, you may select either ‘Products at our residence’ or

‘V&S Products.’

Our Associates use eco-safe, premium-quality products from trusted brands, ensuring

the highest standard of care for your home or space.

We are happy to source specific products on request to suit your preferences.

Please note that we do not transport bulky items unless pre-agreed for a bespoke assignment.
Bank transfers or cash.

Accepted payment cards are:
Visa, Visa Electron, Mastercard, Maestro, American Express,
China UnionPay, JCB, Diners Club, and Discover.

Cash payments must be handed to the Cleaning Associate at the start of the assignment.

Please hand over the payment or leave it in a discreet envelope in a specified place. Should you wish to pay in person, the website still requires your card details to secure the booking —

this is in the event that you decide to cancel or reschedule outside of the permitted timeframe.

Please note that we do not currently accept in-person card payments.
V&S currently serves select homes and residents across Zones 1–3,

focusing on London’s most refined and well-connected areas, including:

Central London, City of London, Kensington & Chelsea, Bayswater, Belgravia, Bloomsbury,

Holland Park, Knightsbridge, Mayfair, Maida Vale, Notting Hill,

St John's Wood, Hammersmith & Fulham, Wandsworth & Battersea,

Canary Wharf, Chiswick, Shoreditch, and Queensway.

If your location borders one of these areas, please contact us —

we may still be able to accommodate you.
Yes, for as long as you leave the keys with the Cleaning Associate prior or your concierge or contact.
Yes, the same allocated Cleaning Associate will attend if you choose to book with us regularly or purchase one of our plans.
We select Cleaning Associates who demonstrate impeccable professionalism, attention to detail, and

pride in their craft.

Our millennial Founder, Elisa, with a background in law and psychology, personally interviews every candidate and carefully verifies their ID, DBS, proof of address, and right to work.

The foundation of our quality lies in mutual trust, respect, and a shared commitment to delivering

an exceptional, refined service experience every time.
Email us at verdeandshinelondon@gmail.com or

contact by filling in the contact form below
and we will find the most suitable solution.
Click HERE to view our full guide on selecting a plan, booking your first plan appointment, and managing recurring services.

Yes, we have full public liability insurance.
Yes, a few.

The Cleaning Associate will not perform deep or specialised cleaning on any antique, delicate or valuable items, unless a Bespoke Service has been requested and agreed upon.

Windows will be cleaned only on the inside, when window cleaning has been agreed upon.

Balconies can be cleaned on request.
Yes, if selected in the Booking Form & the booking time allows.

For example, 1-2hr booking will likely only afford placing the clothes in the machine & choosing the right cycle, for you to then empty later.

During minimum of 3h booking wash, fold & some ironing can be done, being mindful of the available time & the volume of laundry.
At Verde & Shine, we use premium cleaning products that are fragrance-free or delicately fragranced, antibacterial, and environmentally conscious — many of which are also vegan and cruelty-free. Our standard product selection is free from ammonia, chlorine, bleach, silicones, parabens, and phosphates, making it a gentle yet effective choice for homes with children, pets, and individuals with allergies, asthma, or sensitive skin. Wherever possible, we source reputable British brands, including Delphis, and we also incorporate select, trusted vegan and cruelty-free products crafted in Denmark for kitchen and surface care.
We take a considered approach to both performance and sustainability. While our everyday products prioritise eco-safe formulations, certain situations call for more targeted solutions — such as the effective removal of stubborn limescale in bathrooms. Even then, we favour Delphis Eco Limescale Remover, from the Delphis ecological cleaning range, formulated without harsh chemicals.

Should you prefer, we are happy to use products provided at your residence. This option can be selected on the Booking Form prior to confirming payment.

To complete your service, we offer a carefully selected, luxurious room scent, delicately applied to chosen areas of your space to create the feeling of a five-star hotel experience for you and your guests. We are always mindful of sensitivities, allergies and personal preferences, and this option can be easily declined on the Booking Form.
On the Booking Form, you may select either ‘Products at our residence’ or

‘V&S Products.’

Our Associates use eco-safe, premium-quality products from trusted brands, ensuring

the highest standard of care for your home or space.

We are happy to source specific products on request to suit your preferences.

Please note that we do not transport bulky items unless pre-agreed for a bespoke assignment.
Bank transfers or cash.

Accepted payment cards are:
Visa, Visa Electron, Mastercard, Maestro, American Express,
China UnionPay, JCB, Diners Club, and Discover.

Cash payments must be handed to the Cleaning Associate at the start of the assignment.

Please hand over the payment or leave it in a discreet envelope in a specified place. Should you wish to pay in person, the website still requires your card details to secure the booking —

this is in the event that you decide to cancel or reschedule outside of the permitted timeframe.

Please note that we do not currently accept in-person card payments.
V&S currently serves select homes and residents across Zones 1–3,

focusing on London’s most refined and well-connected areas, including:

Central London, City of London, Kensington & Chelsea, Bayswater, Belgravia, Bloomsbury,

Holland Park, Knightsbridge, Mayfair, Maida Vale, Notting Hill,

St John's Wood, Hammersmith & Fulham, Wandsworth & Battersea,

Canary Wharf, Chiswick, Shoreditch, and Queensway.

If your location borders one of these areas, please contact us —

we may still be able to accommodate you.
Yes, for as long as you leave the keys with the Cleaning Associate prior or your concierge or contact.
Yes, the same allocated Cleaning Associate will attend if you choose to book with us regularly or purchase one of our plans.
We select Cleaning Associates who demonstrate impeccable professionalism, attention to detail, and

pride in their craft.

Our millennial Founder, Elisa, with a background in law and psychology, personally interviews every candidate and carefully verifies their ID, DBS, proof of address, and right to work.

The foundation of our quality lies in mutual trust, respect, and a shared commitment to delivering

an exceptional, refined service experience every time.
Email us at verdeandshinelondon@gmail.com or

contact by filling in the contact form below
and we will find the most suitable solution.
Click HERE to view our full guide on selecting a plan, booking your first plan appointment, and managing recurring services.