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V&S Pet Care Support
Because Every Pet Deserves the Finest
Service Description
V&S Pet Care Support service provides trusted, compassionate assistance for you and your pets, offering an extra helping hand during hours or periods of absence, care while you’re recovering, or attention when your pet requires added TLC. We cater to their individual needs, including feeding, exercise, walks, playtime, and companionship, all delivered according to your specified instructions. Whether you’re away, unwell, seeking added convenience, or your pet is recovering from surgery, Verde & Shine offers tailored support carried out by our experienced and vetted pet care professionals, prioritising comfort, consistency, and wellbeing. Membership/Plan options for regular or weekly visits are also available — providing peace of mind and continuity of care for both you and your beloved pet/s. Please note that we do not currently accept in-person card payments. You may either pay the full booking fee online or provide payment in person by leaving a discreet envelope near your entrance or handing it directly to your V&S Associate upon arrival. If you choose the “pay in person” option after selecting your date and time, the Site will still require card details to secure the booking. No charges will be made to your card for “pay in person” bookings unless the appointment is cancelled or rescheduled outside the permitted timeframes. Please refer to our cancellation policy/Ts&Cs for full details.
Cancellation & Rescheduling Policy
Cancelling your booking: You may cancel your booking at least 48 hours before the scheduled start time at no charge, and you will receive a full refund within five working days of the cancellation. If you have an account with us, you can easily cancel your booking through your profile. If you made a one-off or any guest booking without signing up first, please email us at verdeandshinelondon@gmail.com to request the cancellation. Bookings cancelled between 24 and 47.5 hours before the scheduled service start time will result in 50% of the total booking cost being retained by Verde & Shine, with the remaining 50% refunded to your original payment card within five working days. Cancellations made less than 24 hours before the confirmed booking start time are non-refundable, except in exceptional circumstances (e.g., emergencies or other events beyond anyone’s control). In such cases, please contact us by email. Additionally, late cancellation fee of £10 will be charged from the original payment method should you cancel less than 24h before the booking start time. Rescheduling your booking: You may reschedule your booking through your profile—if you created one—up to 24 hours before the confirmed start time at no cost. Alternatively, you can select “Booking Change” on the Contact us page and submit the required details. If you wish to reschedule less than 24 hours before the booking start time, 50% of the total cost will be added to the final booking fee and charged by Verde & Shine.
Contact Details
verdeandshinelondon@gmail.com
London EC1V 2NX, UK